Privacy Policy

Diehl & Co. LLC PRIVACY POLICY

This Diehl & Co. LLC Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.  Your privacy is of utmost importance to us to ensure that you are 100% confident in participating in our auction events, whether live or online.  We pride ourselves on our reputation and integrity.  We are committed to use our best efforts to fully protect your privacy and personal financial safety.

CREDIT CARD INFORMATION WE COLLECT

Diehl & Co. LLC does not have access under the licensed software platform nor under its PCI DSS Compliance Attestation, to ANY user credit card information (except for the last four digits, which may be used to inform a user of the specific card that was utilized in the purchase).  This includes any "private event" live auction registration ticket purchases. Under Federal law and banking industry regulations, PCI DSS Compliance Attestation is required in order for credit cards to be processed in a secure environment, and Diehl & Co. LLC is monitored for compliance on an ongoing basis.

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the site.

We collect device information using the following technologies:

1.      “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

2.      “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

3.      “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our website.

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain order information from you, including your name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number.   

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this order information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the information noted above from your device, to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may have to share your personal information with third parties sellers, consignors and charities who have provided important merchandise and lot condition information relating to the item which is ultimately sold to you from our website.  We also may use your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. If you default payment, we will share your information with third parties. 

BEHAVIORAL ADVERTISING

As described above, we may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  Opt-out of these advertisements if you are not interested in receiving them.

 If you are a European resident, you have additional rights to access the information we hold about you and to ask that your personal information be corrected, updated or deleted. 

DATA RETENTION

When you place an order through our website, we will maintain your order information for our records to maintain a complete and full record in compliance with generally-accepted accounting, legal documentation and recordkeeping practices. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  You’ll be asked to review the new policies on the main page of our website.  "Don't Go Changin' " is a favorite song of ours... so this should be a rare event.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail using the details provided below:

Joseph B. Diehl, CPA JD, Diehl & Co. LLC, Licensed and Bonded Auctioneers
8507 Inverness Drive NE, Seattle, WA 98115-3934
joseph.diehl@gmail.com
(206) 290-5498

Thank you for your business!